Terms of Service

Last Updated: July 29, 2026

Welcome to Momantee.

These Terms of Service ("Terms") govern your use of https://momantee.com and your purchase of products from our online store.

The online store is operated by VIVID CREATIVE LIMITED and marketed under the brand Momantee.

By accessing our website, creating an account, placing an order, or contacting us, you agree to these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree, please do not use our website.

1. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.

You agree to use our website only for lawful purposes and not to violate any applicable laws, intellectual property rights, security features, or the rights of others.

2. Electronic Communications

By using our website, placing an order, or contacting us electronically, you agree to receive communications from us electronically.

These communications may include:

order confirmations;
shipping updates;
customer service responses;
policy updates.

You agree that electronic communications satisfy any legal requirement that such communications be in writing, unless applicable law requires otherwise.

3. Our Products

We sell Momantee floral pieces and related products that require assembly.

We make reasonable efforts to display product descriptions, images, colors, dimensions, piece counts, age recommendations, prices, and availability accurately.

However, product colors, packaging, dimensions, and finished assembly results may vary slightly due to:

screen settings;
photography;
production differences;
assembly.

Our products may contain small parts and are not suitable for children under 3 years old.

Some products may be recommended for ages 14+ or adult collectors.

Customers are responsible for reviewing product warnings, instructions, and age recommendations before use.

4. Product Assembly

Customers are responsible for following assembly instructions and using products safely and appropriately.

We are not responsible for damage, injury, loss, or failed assembly results caused by:

misuse;
improper assembly;
excessive force;
modification of parts;
failure to follow instructions;
use by an unsuitable age group.

5. Orders and Payment

When you place an order, you agree to provide accurate billing, shipping, payment, and contact information.

We reserve the right to refuse, cancel, or limit any order for reasons including:

product availability;
payment issues;
suspected fraud;
pricing errors;
incorrect product information;
shipping restrictions;
unauthorized resale;
abuse of promotions.

Prices are listed in the currency shown at checkout and may change without notice.

Discounts and promotional offers cannot be applied retroactively unless we clearly state otherwise.

Payments may be processed by Shopify Payments, PayPal, Shop Pay, credit card networks, or other third-party payment providers.

We do not store your full payment card information.

6. Fraud Prevention and Resale

We may verify customer information, request additional verification, delay processing, or cancel orders that appear fraudulent, suspicious, unauthorized, high risk, or placed for unauthorized resale.

Products purchased from our website are intended for personal use, gift use, or ordinary consumer use unless we authorize otherwise in writing.

7. Shipping and Delivery

Shipping times, delivery estimates, and shipping costs are described in our Shipping Policy and at checkout.

Delivery dates are estimates and are not guaranteed unless expressly stated.

We are not responsible for delays caused by shipping carriers, weather, holidays, customs, incorrect addresses, failed delivery attempts, or events outside our reasonable control.

Risk of loss and title for products pass to the customer when the carrier confirms delivery to the shipping address provided at checkout, unless otherwise required by law.

8. Returns, Refunds, and Replacements

Returns, refunds, exchanges, missing pieces, damaged parts, defective items, and replacement requests are handled according to our Return & Refund Policy.

Requests for missing pieces, damaged parts, or replacement components should be submitted within 30 days after delivery.

We may request order information, product model numbers, part details, photos, or videos to verify and resolve product support issues.

9. Gift Purchases

Momantee pieces are often purchased as gifts.

If you received one of our products as a gift and need help with missing pieces, damaged parts, instructions, or product support, we may be able to assist if order information is available.

Refunds for gift purchases are generally issued to the original payment method used by the purchaser unless otherwise required by law or approved by us.

10. Product Compatibility and Third-Party Brand Notice

Some products may be designed to be compatible with other brick-building systems.

Compatibility descriptions are provided for reference only and do not imply affiliation, endorsement, sponsorship, authorization, or approval by any third-party brand owner.

If LEGO compatibility is referenced, it is only to describe compatibility. Momantee is not affiliated with, endorsed by, sponsored by, or officially connected with the LEGO Group.

LEGO is a trademark of the LEGO Group.

The LEGO Group does not sponsor, authorize, or endorse our products or website.

11. Intellectual Property

All content on our website, including text, images, graphics, logos, videos, product descriptions, page design, trademarks, and trade dress, is owned by Momantee or our licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, scrape, download, or use any part of our website or content without our prior written permission.

12. User Content

If you submit reviews, photos, videos, comments, feedback, or other content, you grant us a worldwide, royalty-free, non-exclusive license to use, display, reproduce, edit, publish, and distribute that content for marketing, advertising, customer support, product improvement, and business purposes.

You are responsible for ensuring that your content is accurate, lawful, and does not violate the rights of others.

We may remove or edit user content at our discretion.

13. Third-Party Services

Our website may include links to or integrations with third-party websites, payment providers, shipping carriers, review platforms, apps, or tools.

We are not responsible for third-party services, content, privacy practices, policies, or actions.

Your use of third-party services is at your own risk and may be subject to their own terms.

14. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.

15. Prohibited Uses

You may not use our website, products, or services to:

violate any law or regulation;
infringe intellectual property rights;
submit false or misleading information;
upload harmful code;
interfere with website security or operation;
scrape, crawl, or collect data without authorization;
abuse promotions, discounts, reviews, accounts, or checkout systems;
engage in fraud, chargeback abuse, unauthorized resale, or unlawful export activity.

We may suspend or terminate access to our website or services for prohibited use.

16. Disclaimer of Warranties

To the fullest extent permitted by law, our website, services, and products are provided "as is" and "as available," except as expressly stated by us.

We do not guarantee that the website will be uninterrupted, secure, error-free, or that all product information will always be complete, current, or error-free.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

17. Limitation of Liability

To the fullest extent permitted by law, Momantee and its owners, employees, contractors, suppliers, service providers, and affiliates shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the website, services, or products.

To the fullest extent permitted by law, our aggregate liability arising out of or relating to any order shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by law.

18. Indemnification

You agree to indemnify and hold harmless Momantee and its owners, employees, contractors, suppliers, service providers, and affiliates from any claim, loss, liability, damage, cost, or expense arising from your breach of these Terms, misuse of the website or products, violation of law, violation of third-party rights, or user content.

19. Disputes and Governing Law

If you have an issue with your order or our products, please contact us first at:

Email: service@momantee.com

We will try to resolve the matter.

If a payment dispute or chargeback is opened before contacting us, our ability to process a return, replacement, or refund directly may be limited while the payment provider reviews the dispute.

These Terms shall be governed by the laws of Hong Kong SAR, without regard to conflict of law principles.

20. Force Majeure

We shall not be liable for any delay, failure, or interruption in performance resulting from causes beyond our reasonable control, including but not limited to:

natural disasters;
severe weather;
transportation disruptions;
customs inspections or delays;
labor disputes;
pandemics;
government actions;
supply chain interruptions;
internet outages;
carrier service failures.

21. Changes to These Terms

We may update or replace these Terms at any time by posting the updated version on this page.

The updated Terms will be effective when posted, unless otherwise stated.

Your continued use of the website after changes are posted means you accept the updated Terms.

22. Contact Information

If you have questions about these Terms, please contact us:

VIVID CREATIVE LIMITED

Brand: Momantee