Shipping Policy

Last Updated: August 17, 2026

This Shipping Policy explains how Momantee processes, ships, and delivers orders placed through momantee.com.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. Processing time is separate from shipping transit time and may be longer during peak periods.

2. Shipping Destinations and Rates

We ship to the United States and selected international destinations shown at checkout. If a country or region is not available at checkout, we are currently unable to ship there.

Shipping rates are calculated at checkout based on the destination, package size and weight, shipping method, and active promotions. Orders of $69 or more qualify for free standard shipping where that option is available for the selected destination.

3. Estimated Delivery Time

  • Order processing: 1–3 business days
  • Transit after shipment: 7–14 business days

These timeframes are estimates. The delivery estimate shown at checkout and the latest carrier tracking information provide the most current status.

4. Tracking

When your order ships, we will send a shipping confirmation email with tracking information. Tracking details may take up to 48 hours to appear after your order ships.

5. Address Accuracy and Undeliverable Packages

Review the recipient’s name, street address, apartment or unit number, postal code, phone number, and delivery instructions before placing the order. Contact service@momantee.com as soon as possible if you notice an error. We cannot guarantee changes after processing or shipment begins.

If a package is returned because of an incorrect or incomplete customer-provided address, refusal, or failure to collect it, any refund may be reduced by actual shipping, return, carrier, or handling costs where permitted by law.

6. Delays, Customs, and International Charges

Delivery may be affected by carrier volume, weather, customs, public holidays, remote locations, local delivery conditions, or events outside our reasonable control. For international orders, the recipient may be responsible for duties, taxes, VAT, brokerage fees, or other import charges unless checkout states otherwise.

If a shipment is delayed beyond a promised timeframe, we will provide an updated estimate and any cancellation or refund options required by applicable law.

7. Delivered but Missing Packages

If tracking shows “delivered” but you cannot find the package, check the delivery area, mailbox, mailroom, front desk, household members, neighbors, and building management. Then contact the carrier and Momantee with your order number and tracking information.

We will review the delivery scan, tracking history, shipping address, and available carrier information and may help open a carrier investigation. The available resolution will depend on the investigation, carrier findings, and applicable law. To the extent permitted by law, Momantee’s responsibility may be limited when the carrier confirms delivery to the address provided at checkout or when loss occurs for reasons outside our reasonable control.

8. Damaged Shipping Packages and Damaged Items

If the outer shipping package arrives visibly damaged, keep all packaging and contact us within 7 days when possible. Prompt notice helps us preserve evidence and request a carrier investigation. Include your order number, tracking number, and clear photos of the outer carton, inner gift box, and affected product.

The 7-day period applies to reporting visible shipping-package damage for carrier review. It does not replace the 30-day window in our Return & Refund Policy for an item that arrives damaged, defective, or incorrect.

9. Multiple Packages, Preorders, and Backorders

An order may ship in more than one package because of product size, warehouse location, stock availability, or carrier requirements. Separate packages may have different tracking numbers and delivery dates.

For a preorder or backorder, the estimated shipping date will be shown on the product page or communicated after purchase. We will provide updates and any cancellation or refund options required by law if a significant delay occurs.

10. Events Outside Our Control

Momantee is not liable for delays or delivery failures caused by events outside our reasonable control, including severe weather, transportation interruptions, customs action, labor disputes, government action, or carrier service disruption, except where applicable law provides otherwise.

11. Contact and Policy Updates

We may update this policy from time to time. The revised version and updated date will appear on this page.

For shipping, delivery, or tracking questions, contact service@momantee.com.