Privacy Policy

Last Updated: August 25, 2026

This Privacy Policy explains how Momantee collects, uses, shares, and protects personal information when you use our online store at momantee.com, our Help Center at help.momantee.com, Room Preview, and related support services.

Momantee is a brand of VIVID CREATIVE LIMITED. VIVID CREATIVE LIMITED operates the Momantee website and is the legal entity responsible for the processing described in this Privacy Policy. In this policy, “Momantee,” “we,” “us,” and “our” refer to VIVID CREATIVE LIMITED operating the Momantee brand.

1. Scope

This policy covers purchases and browsing on the Momantee online store, use of the Help Center, Room Preview, and information submitted through contact, replacement-pieces, return, gift-message, review, and other support features.

2. Information We Collect

Information you provide

  • Contact details, such as your name, email address, phone number, and billing or shipping address;
  • Order information, including order number, product name or SKU, recipient and delivery details, and purchase history;
  • Support information, including issue descriptions, shipping-address confirmation, photographs, videos, and uploaded files;
  • Gift notes, personal video messages, reviews, or other optional content when you choose those features;
  • Return, refund, replacement, and customer-service communications;
  • Room photos and choices you submit when you use Room Preview.

Information collected automatically

Our services may receive device and browser information, IP address, cookie or session identifiers, requested pages, search and cart activity, timestamps, referring pages, approximate location, consent choices, and security or performance events. Shopify and enabled app or custom pixels may collect interaction events for commerce, analytics, attribution, fraud prevention, or marketing, subject to applicable consent requirements.

Information from service providers

We may receive payment status, delivery and tracking updates, fraud or security signals, review activity, and support records from providers that help us operate the services.

3. How We Use Information

  • Process orders, payments, delivery, returns, refunds, and replacement requests;
  • Respond to contact and support requests;
  • Provide gift-message, Room Preview, reviews, and other optional services you request;
  • Protect accounts, forms, systems, and transactions against abuse, fraud, and security threats;
  • Measure site and campaign performance and improve the services when the required consent has been provided;
  • Comply with legal, tax, accounting, and regulatory obligations.

4. Cookies, Pixels, Analytics, and Consent

Essential technologies required for checkout, security, fraud prevention, form handling, account, cart, and session functions are enabled by default. These technologies cannot always be disabled through our site.

Our online store uses Shopify Customer Privacy controls to apply consent requirements according to the visitor’s region and the store’s configured privacy settings. In regions where consent is legally required, analytics, advertising, marketing, and personalization technologies are disabled by default and are enabled only after the visitor gives the applicable consent. Visitors can reopen the consent panel from Your Privacy Choices to review or change their selections.

The storefront synchronizes Shopify’s regional processing permissions with Google Consent Mode v2, including analytics_storage, ad_storage, ad_user_data, and ad_personalization. Essential functionality and security storage remain available. Google Analytics may be used across the Momantee online store and Help Center only as permitted by the applicable consent state.

Our current storefront deployment includes Shopify analytics and customer-event pixels, a Judge.me analytics pixel, and a Parcelwill tracking or analytics pixel. Shopify may also load enabled app or custom pixels categorized for analytics or marketing. We update this policy when material providers or uses change.

We do not sell personal information for money. However, under some U.S. state privacy laws, disclosure of device identifiers or interaction data through analytics or marketing technologies may be considered a “sale,” “sharing,” or “targeted advertising.” You can use Your Privacy Choices and, where applicable, Global Privacy Control to opt out of those activities.

5. Service Providers We Use

  • Shopify provides the online store, checkout, analytics or customer-event infrastructure, Shop Pay, and related commerce services;
  • Google Analytics provides consent-based usage analytics across the online store and Help Center;
  • Judge.me provides review features and related analytics;
  • Parcelwill supports shipment tracking and related analytics;
  • Payment providers, including Shopify-supported payment services, Shop Pay, PayPal, and supported wallet providers selected at checkout, process payment and fraud-prevention information;
  • Cloudflare provides Room Preview application hosting, private image storage, delivery, security, and optional AI processing, and also supports delivery and security for the Help Center;
  • Room Preview AI providers may include Google Gemini directly or through APIMart, OpenAI, and Cloudflare AI, depending on the published feature mode, availability, and processing needs;
  • Shipping carriers, email providers, support vendors, and other processors handle information as needed to complete transactions and requested services.

6. When We Share Information

We share personal information as needed with the providers described above to complete a transaction, provide a requested feature, measure or improve services with the required consent, protect users and systems, comply with law, or support a corporate transaction. Providers process information under their own legal obligations and our applicable agreements.

Analytics or marketing partners may receive device identifiers and interaction events only when those technologies are enabled. This disclosure is the activity addressed by Your Privacy Choices; it does not mean that Momantee sells customer contact or order information for cash.

7. Room Preview and AI Image Processing

Room photos are processed only to generate your preview and are not used for advertising without your permission.

Room Preview first reads the room photo in your browser. Manual placement is composed in the browser. If you choose an AI feature and check the AI-processing consent box, the service creates a resized or compressed copy of the room image and sends it, the selected product image, placement details, a request identifier, and your consent state through the Momantee app proxy.

The photo is processed by your browser and Momantee’s Room Preview application hosted on Cloudflare. For an AI preview, the resized copy is also processed by the AI provider selected for that request, which may be Google Gemini directly or through APIMart, OpenAI, or Cloudflare AI. These providers receive the image only to supply the requested preview service; Momantee does not share room photos with third parties for their independent advertising.

Momantee does not store the original full-size room photo. The resized AI input is processed temporarily and is not retained by Momantee as a reusable source image. The generated preview and its limited composition record are stored privately for up to 30 days so that you can view or download the result, then are automatically deleted. Short-lived signed media links normally expire after five minutes.

You can delete a saved result from the Room Preview interface before its scheduled expiry. You can also request deletion by emailing service@momantee.com; we may need information that lets us verify and locate the result.

Momantee does not use room photos or generated previews to train its own models. Images are submitted to external AI services for inference, not as training submissions. External providers process inputs under their applicable business or API data terms, which can differ by provider; Momantee does not make a blanket zero-retention promise on behalf of every provider.

Room Preview records limited feature events only when analytics permission is allowed. Expressing interest in a future inspiration gallery records the choice only; the image is not submitted to a gallery through that control.

AI processing and supporting infrastructure may occur in countries other than your own. Where required, Momantee uses appropriate contractual or legal safeguards for cross-border processing. Do not upload photos containing sensitive information, confidential documents, or people who have not agreed to the processing. Generated images are previews and may not exactly represent product scale, color, or placement.

8. Retention

We retain information for as long as reasonably necessary to provide services, manage orders and support requests, meet legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by record type. Support uploads are retained only as needed to review and document the request. Room Preview follows the specific 30-day generated-preview retention and deletion practices described above.

9. Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, or to object to or restrict certain processing. You may withdraw analytics, advertising, marketing, or personalization consent through the available cookie controls and can reopen those controls from Your Privacy Choices. The same page provides applicable data-sale, sharing, or targeted-advertising opt-outs. We may need to verify your identity before completing a request.

10. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Momantee floral pieces contain small parts and are intended for ages 14 and up.

11. International Processing

Information may be processed in countries other than your own, including where Shopify, Cloudflare, Google, OpenAI, APIMart, and other service providers operate. Where required, we use appropriate safeguards for international transfers.

12. Security

We use reasonable administrative, technical, and organizational safeguards. No transmission, storage, or AI processing system can be guaranteed completely secure.

13. Policy Changes

We may update this policy to reflect changes in our services, providers, pixels, or legal obligations. The revised date will appear at the top of this page.

14. Contact Us

For privacy questions, rights requests, or Room Preview deletion requests, contact service@momantee.com.